Yes we lost our connection for about 3 hours during the night here. This problem has occurred a couple of times in the past and while very infrequent it is none-the-less very frustrating.
I replaced our Internet Modem last month thinking that was the problem but now that this has happened - it is possible the Router needs to be replaced as well (but it is a good router only two years old).
Alternatively I could pay to obtain a complete second dedicated Internet connection for the Server hosting the game. I will investigate that but would have to convince the *boss* that the cost (in addition to everything else) is warranted.
Trust me - no one could possibly feel this frustration more than I do.
I am deeply sorry for the inconvenience. I have been a player for a bazillion years and understand how agonizing a drop can be. I will do all I can to resolve this.
Awe please don't feel frustrated it happens sometimes with internet so no need to go and pay for a dedicated server yours is just fine. I was just worried about the shard thats all. Believe me our internet gets iffy too sometimes so please don't be frustrated thats just part of life you do an awesome job with this shard and I am so glad I found UO Traditions!!!